REFUND POLICY

Last updated: November 30, 2017

Thank you for shopping at CINERA.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

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To be eligible for a return, please make sure that:

The product was purchased in the last 7 days

The product is in its original packaging

The product isn’t used or damaged

You have the receipt or proof of purchase

You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

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To obtain a Return Merchandise Number (RMN), contact us:

By visiting this page on our website: http://support.cinera.net

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Or contacting us directly by email at:
support@cinera.net

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Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to the address that will be transmitted by the support team.