Last updated: November 30, 2017
Thank you for shopping at CINERA.
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
The product was purchased in the last 7 days
The product is in its original packaging
The product isn’t used or damaged
You have the receipt or proof of purchase
You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
By visiting this page on our website: http://support.cinera.net
Or contacting us directly by email at:
Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to the address that will be transmitted by the support team.
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from CINERA.
If you received a damaged product, please notify us immediately for assistance.
Items On Sales
Items on sales can be refunded.