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  • Does Cinera Edge support "curved screen"?
    Yes, please enter the "Settings -> Display" page, turn off the "distortion correction". Then you can switch from "flat screen" to "curved screen" and get the illusion of a wider visual effect.
  • Can the function of "automatic screen shutdown" be turned off?
    Yes, please enter the "Settings -> Display" page and turn off the "Proximity Sensor". Note: The "automatic screen shutdown" is to protect the screen and reduce power consumption, so we strongly recommend that you enable this function.
  • Can the logo light be turned off?
    Yes, please enter the "Settings -> Display" page and turn off the "Logo light".
  • Can I adjust the magnification of the on-screen image?
    Yes, please enter the "Settings -> Display -> Screen Zoom" page to adjust the image magnification. (Range: 50% -100% of the full image can be enlarged to fill the screen.)
  • How to play local 3D video?
    Use VLC to play 3D video. Short press the 2D/3D button to switch the video format to "SBS 3D" or "T&B 3D".
  • How to watch HDMI 3D video?
    In the HDMI APP, start the "standard mode" to receive the 3D video from the external playback device. Short press the 2D/3D button to switch the video format to "SBS 3D" or "T&B 3D".
  • How to view 3D pictures?
    Open the 3D picture in the picture browser (If the picture browser supports it, display the picture in full screen). Short press the 2D/3D button to switch the video format to "SBS 3D" or "T&B 3D".
  • The window is divided into two halves, and each half only displays half of the image, what should I do?
    Short press the 2D/3D button to switch the video format to "2D".
  • Why is the touchpad not responding?
    Please short press the "TP/Menu" button to unlock the touchpad. Note: In order to avoid unwanted operations, when the touchpad is idle for 1 minute, it will automatically lock, and it needs to be unlocked again before any operations can be performed.
  • Why is the picture blurry?
    This may be caused by improper adjustment of the diopter for sharpness or interpupillary distance for comfortable blending of the left and right images. Please adjust the lens in the following two steps: 1. Rotate the left and right lenses respectively to adjust the diopter to a suitable degree (range: -8D~+3D); 2. Move the lenses left or right to adjust the interpupillary distance to a proper position (range: 57~77mm). Note: If the diopter of your eyes exceeds the adjustable range of the lenses, or you have astigmatism, you may need to customize suitable external lenses.
  • What should I do if the system freezes and does not respond?
    Please press and hold the ON/OFF button for 8 seconds, the system will be forced to shut down, and then you can try restarting the system. Note: This will make the system self-check on reboot, which may take up to 3 minutes.
  • Why can't it be booted up?
    Please confirm whether the ON/OFF button is damaged. If it is not damaged, please study this "User Manual" for more information and solutions.
  • Why can't it be charged?
    Please confirm whether the charger, charging cable and Type-C interface are damaged. If there are no damages, please study this "User Manual" for more information and solutions.

FAQ

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